You will receive an email with your order details. As we continuously improve and expand our services, our online store will soon be upgraded to provide downloadable bill copies in PDF format. In the meantime, you can access your order details at any time by logging into your account dashboard.

At SSM Designer, we strive to provide the highest quality products and exceptional customer service. If for any reason you're not satisfied with your purchase, we're here to help.

To initiate a return, please follow these steps:

1. Contact us: Please use our Contact Us form to notify us of your intention to return an item. Our dedicated customer service team will respond promptly to assist you.
2. Provide required documentation: For returns related to product damage, a video recording is mandatory. This will help us to better understand the issue and facilitate a smooth return process.
3. Follow return instructions: Our customer service team will provide you with detailed instructions on how to proceed with the return, including any necessary shipping information.

Please note that all returns are subject to our Return Policy. We reserve the right to inspect the returned item and verify the damage or defect before processing a refund or replacement.

If you have any questions or concerns about the return process, please don't hesitate to contact us. We're committed to providing a hassle-free returns experience and look forward to resolving any issues promptly.

Yes, we regularly restock items that are currently out of stock. Please check back periodically for availability, or sign up for our newsletter to receive notifications about restocked items. We strive to keep our inventory up to date, and we appreciate your patience and understanding.

We ship to various destinations worldwide. Once you've placed your order, you'll receive a confirmation email with shipping details. Please note that shipping options and availability may vary depending on your location. You can also track your order using the link provided in your confirmation email.